Girl’s Galaxy S4 Smartphone Burns Under Her Pillow as She Sleeps
Charging our devices as we sleep feels like a harmless routine. For one young Samsung smartphone owner, however, that habit almost turned heated.
Last week, a 13-year-old North Texas girl plugged her Samsung Galaxy S4 in for its nightly juice-up before hitting the sack, only to be awoken by the smell of something burning hours later. When she got up and searched around for the source of the stench, she realized that she had wedged her charging phone under her pillow. And not only was the backside of the pillow scorched, but the phone was fried into an unrecognizable slab of plastic and melted components.
The event, according to FOX 4, left the family a bit surprised.
“We have a reasonable expectation that the products we buy are going to be safe,” the girl’s father said. He told FOX that he suspects that the phone overheated, causing the battery to swell and start a fire.
The battery in the Galaxy phone was an aftermarket replacement, something a Samsung representative told FOX could have been part of the problem. The other issue, according to Samsung, was that the phone was being smothered by a pillow, restricting airflow while charging. This is something the manufacturer warns against in the device’s instruction materials.
Despite these miscues by the young Galaxy owner, Samsung told FOX and Yahoo Tech that the company will replace the phone, the pillow, and the mattress involved in the accident.
“Samsung takes product quality and customer safety very seriously,” a representative said.
“We have offered the customer a new device, and we are working to retrieve the product so that we can investigate what happened. We strongly advise all customers follow the guidelines of CTIA for care and handling wireless batteries. Additionally, our user manuals warn customers that phones must have adequate ventilation and airflow and should not be covered with material such as bedding.”
But our Texas family should hope for better service than the reddit user who recently posted a similar story has received. The owner alleges that his Galaxy S4 was also fried while charging, even though the charger and battery that came with it were in use. Now, despite being told by Samsung that the broken unit would be replaced, a month later, the redditor claims to be still waiting.